Warranty Policy

Warranty for Residential Equipment:

Duration of warranty - Warranty duration varies between manufacturers and between new and Pre-Loved equipment.

Pre-Loved Equipment (all brands) - 1 year

Bezzera - 2 years

La Marzocco - 2 years

Mazzer - 2 years

Ceado - 2 years

If you do not see the brand listed please e-mail: info@pasquini.com for more details.

Pasquini Coffee Co. offers a limited warranty on all residential espresso equipment sold. For a complete list of which items are considered residential equipment, email info@pasquini.com

To receive warranty support on your equipment through Pasquini Coffee Co., you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, this information would have been emailed to you at order confirmation and also referenced on the packing slip. For purchases made in our retail store location, this information is on the original sales receipt that you received at purchase.

Pasquini Coffee Co. warranties are non-transferable.

What's Covered?

The warranty covers parts and labor required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses, or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the continental US. Customer must pay to ship the machine to our repair center if necessary.

What isn't Covered?

Warranty troubleshooting and repair does not apply to the following:

Any defect arising from the misuse of the machine, including but not limited to:

Excess scale buildup from unfiltered, hard water (click here to see our water usage guide to learn about using the correct water)
Lack of regular cleaning of the milk frothing components
Lack of regular maintenance of the machine's brew group
Damaged internal components from improper descaling
Use of residential equipment in a commercial environment

Normal wear and tear on the machine, including but not limited to:

Replacement of gaskets
Scratches, dents or other surface marring of any components
Grinder burr replacement

Regular maintenance, including but not limited to:

Descaling
Thorough cleaning of the milk frothing components
Backflushing

Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.

Who Do I Contact for Warranty Services?

To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.

Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.

Do not send your equipment to us for repair without contacting us first to diagnose and setup an authorization. All equipment shipped without a valid authorization are subject to refusal at our warehouse.

How Long Will it Take for a Warranty Repair?

Once we receive your machine in our repair center, we commit to repairing and returning your machine to you within 30 business days.

If you are purchasing a different coffee than you have previously tried, your grinder may need adjusting in order to dial in optimal extraction during brewing. We strongly advise trying the smallest available size of any coffee variety before purchasing multi-packs or bulk quantities, as taste is subject to individual preference.

Coffee is a grocery product and is not eligible for return.