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Pasquini Performance Warranty (NEW)

Attention! Please do not send your equipment to us for repair without first contacting us to diagnose your machine and issue a warranty return authorization. All equipment shipped without valid authorization will be subject to refusal at our warehouse.

All espresso machines and grinders we sell are manually bench-tested by our technicians before leaving our warehouse. However, when necessary, we will provide warranty service for all new home espresso machines and grinders* purchased from us for a period of 3 years from the original purchase date (with proof of purchase), or from the original ship date listed on your invoice. The Pasquini Performance Warranty covers all parts and labor required to repair any defects incurred in manufacturing, or due to failure under normal use conditions. Any unit sent in for warranty service will be subject to a non-refundable, diagnostic service fee of $125.00 if the issue is determined to not be warranty related. This warranty is non-transferable, and valid in the United States only. If your machine cannot be repaired, we will replace it with the same model, or a model with equal or greater retail value at our discretion. To submit a warranty claim, please contact us.

*Exceptions: La Marzocco Linea Mini; La Marzocco GS3; Slayer Espresso One Group; Victoria Arduino Eagle One Prima. These models are warrantied for a period of 2 years, and can only be serviced on-site by our field service technicians. Please contact us to book an appointment for an on-site repair.

The Pasquini Performance Warranty does not cover:

Please be advised that the following actions will void your warranty:

Notice to Consumers in California: Repairs of Consumer Goods Under Warranty
(Consumer Goods are defined as products used primarily for personal, family or household purposes, except for clothing and consumables.)

A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund, subject in either case, to a deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other laws.